1. About these terms
TURBO is run by Turbo Mobility Ghana Limited, Ningo Prampram, Greater Accra, Ghana (“TURBO”, “we”). By creating an account, booking a ride or buying a package you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.
2. Your account
- You must be 18 or older and a student or staff member of a campus TURBO serves. Riders are called Turbers.
- Sign in with your own phone number (and, if you choose, Apple or Google). Keep your sign-in codes private; you're responsible for activity on your account.
- Give accurate details, including your student ID when asked. We may suspend accounts that break these terms or put others at risk.
3. Rides
- TURBO arranges rides with drivers it has checked and approved. Pickups are at TURBO pickup points, or your chosen place on a return ride, within TURBO's service area.
- The app shows your price before you ride. After a short free waiting period, a waiting fee may apply; it is part of your fare, and the app always shows it before and during your ride. A ride may cancel itself if the driver waits too long.
- Shared rides are optional. A shared ride only happens if the Turber already riding accepts it, and that is always their choice. If you accept a Turber joining your ride, everyone in the car, you included, gets 37.5% off that ride. A Turber who joins sees their own price in the app before they book. Shared rides only match Turbers of the same gender, with no more than 3 Turbers in a car.
- Scheduled return pickups are held for you, but the driver assigned may change if another driver is nearer. We'll tell you if that happens.
- Check the driver's face, name, TURBO ID and plate before you get in. If anything doesn't match, don't get in and call TURBO.
4. Packages, Turbo Flex and payments
- Packages (such as the Founding Package) are ride credit, valid for the period stated when you buy, tied to your phone number, and not transferable or exchangeable for cash.
- Turbo Flex is a pay-as-you-go wallet you top up with mobile money or card. Ride fares are taken from your credit or wallet when you book and adjusted when the trip ends.
- Payments are processed by our payment partners. If you cancel before pickup, the fare goes back to where it came from, minus any waiting fee already due to the driver.
- Free ride reward: 10 rides in 10 days earns a free ride, up to 4 km. Promotions have their own conditions shown in the app and may change or end.
5. Safety and conduct
- Treat drivers and other Turbers with respect. Harassment, violence, discrimination, damage to vehicles or illegal items lead to suspension and may be reported to the authorities.
- Wear a seatbelt and follow the driver's reasonable safety instructions. Drivers must drive safely, follow traffic law and TURBO's route and drop-off rules.
- Use in-app chat and the Call button for ride contact; don't share personal numbers in chat. Report anything unsafe from the app or call 053 990 0685.
6. Our responsibility
We work hard to keep TURBO safe and reliable, but rides depend on traffic, weather and road conditions, so we can't promise exact times. To the extent the law allows, TURBO isn't liable for indirect losses or delays. Nothing in these terms limits rights you have under Ghanaian consumer law.
7. Changes, ending and the law
We may update these terms as the service changes; we'll show the new date here and tell you in the app if a change is important. You can stop using TURBO at any time and ask us to close your account. These terms are governed by the laws of Ghana.
Questions: hello@turboghana.app · +233 53 990 0685